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Bpo &Call Centers

BPO &CALL CENTERS

Lora lead management software maximizes your sales opportunities. It helps small and medium enterprises to do follow-up marketing efficiently. Consistent follow up gives higher conversion rates. Lead management system helps systematic process of following up and minimizes physical interaction to run it..

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Key Features

 Add and manage new leads from website, telephone enquiry or direct enquiry. Leads details are captured directly from the website

 Classify leads into hot, warm and cold depending on follow up response. And decide the next action of plan for each such leads

 Assign lead responsibility to employees or a team. This will prioritize their objectives.

 All follow up details can be attached to each lead with notes, comments or remarks

 Create email and SMS templates and save them for future use. These templates are used to send follow up emails and messages to leads and prospects.

 Send follow up emails to leads and prospects. The number of follow up emails and messages will display on the leads and prospects account

 All the pending enquiries and leads details can be used for future campaigns and promotions

 Manage, view, update lead status. Update lead feed back and remarks.

 Search lead or prospect information. Move lead or prospects details from one category to other category.

 Send bulk emails and SMS’s to all the active leads in the application

 Send reminder follow up emails and messages to all the cold or inactive leads in the application

 Categorize enquiries / leads on services requested and move them to the respective domains

 Categorize enquiries / leads on services requested and move them to the respective domains

 Block an IP address or a group of IP addresses.

BENEFITS

 Easy user interface and can be accessed anytime, anywhere and on any device.

 Easy user interface and can be accessed anytime, anywhere and on any device.

 Centralizing marketing accounts and improves sales forecasting

 Reduce the sales cycle and increases revenue

 Increases sales executives performance and productivity. Improve sales tracking process

 Monitor and keep a track of all the ageing sales leads. Gives quick access to lead status

 Lora Lead management speeds up sales lead distribution process. All the sales lead can be manually and auto distributed to employees on time

 Optimize communication with qualified prospects. Improves customer satisfaction by faster response to enquiries and helps to convert qualified prospects to confirmed clients

 Reduces paper work and is fully customizable and scalable

 Our Lead management helps any business to increase their ROI and decreases TCO

Tele caller management software plays an important part in advanced customer experience. It helps customer service representatives to provide instant answers to customer enquiries. Lora Tele caller management gives you complete insight into the nature of customers call. This can also be used in industries like customer support, telemarketing, financial services and outsourcing. We have provided this application to business startup companies to multinational enterprises. .

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KEY FEATURES

 Add and manage all call information with date, time, client details and route’s call to the right person

 All inbound and out bond calls information gets stored in the Contact history database. This application helps to tracks time spent on each call

 User can search a call history month wise and day wise by using client details. Notes can be added to each call history

 All call histories can be viewed, edited and saved in this application. Call details can be edited by the administrator

 Different office locations can be added in this application and all the call details can be viewed by office locations

 All the calls can be sorted and saved by client wise, project wise and location wise. Reports can be generated by using the same criteria

 User can follow up a call and save the information for future use. Follow up information can be added to the call history

 Call histories can be made inactive and at a later stage can be suspended from this application.

 User can follow

BENEFITS

 This application can be used at font office desk / office reception / call centers and BPO’s

 Monitors all inbound and out bond calls received and made. Calls routed to employees are also saved here

 Track customer’s calls or project related calls. This helps to tracks employee time spent on each client call

 Multiple employees can enter call details simultaneously. Tracks employees call records and productivity

 Fully customizable and scalable for any business requirement

Client management system is developed almost for any business. It is actually used to manage, store and process information on your client details. It helps to easily access and search your client details at the click of a button. Client management system is networked and can be used by multiple users. Lora’s Client management system is fully scalable and customized as per business requirements.

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KEY FEATURES

 Add manage clients and their information

 Clients can be categorized as permanent and temporary

 Group clients by their relationship and profile

 Save Clients projects information

 Accessible to employees who has customer contact

 Saves Client notes and appointments

 Reminds or send alerts of client appointments

 Search clients information in alphabetical order

 Search client information with company name, client name, contact person name, email or domain name

 Shows total number of clients

 User can suspend a client or inactivate client information from the application

 Client quotation and invoices are saved as a pdf file and can be viewed

 Client information can be edited, viewed and copied

 Follow up information can be viewed

 Instant messaging through email or SMS can be done from this application

 All Clients can be managed as Active and In-Active country wise

 Clients website URLs can be save and viewed

 Service provided information to the client can be viewed

BENEFITS

 Easy to use

 Need minimum expense and training for a non computer savvy staff

 Convenient to save all your clients information at the press of a button

 Lora can be accessed anytime, anywhere and on any device

 Accessible to employees who has customer contact

 Total clients information is saved in one application

 Helps organization to become customer focused

 No need for a full time administrator

 Ability to add clients, easily and flexibly

 Fully customizable

 Fully scalable

endor management system helps in monitoring vendors information, their products and services. Our vendor management system helps in competitive advantage as well as cost savings.

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KEY FEATURES

 Add edit vendor category

 Add edit vendors with other details

 View, edit and manage vendors information

 Add new services to existing vendors account

 Activate or inactivate a vendor in this application

 Suspend a vendor from this application

 Search vendor by name or category

 Send instant message to vendor through email or sms

 Add note to a vendors service

 Add appointment information with a vendor

BENEFITS

 Fully scalable

 Can be customized depending on business requirements

 User friendly interface

 All vendors information is stored in a place

 Saves time and money

 Can be accessed from any where in the world

Billing automation system helps in billing customer through online orders and invoices. This helps to manage the billing process with greater efficiency saving time and money.

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KEY FEATURES

 Create templates for all the services provided with their price

 Set currencies to be used in this application

 User can edit and copy a template for future use

 Add new associate services and save their information

 Create new client and save information

 Create and send quotation to client

 Add more then one services in quotations

 Modify the pricing in Quotations, set discounts

 All the quotations can be sent as a PDF file

 Track pending, closed and deleted quotations

 Follow up on Pending Quotations

 Calculate service Tax and TDS

 Create and send Invoice to client

 Add more then one service in Invoice

 Calculate discounts

 Add Service Tax details, Pan number and account number details

 Track pending, closed and deleted Invoices

 Follow up on Pending Invoices

 Generate reports

 Email notifications

BENEFITS

 Increase revenue, decrease TCO

 Enhance customer experience

 Send invoices on a timely manner

 Set discounts in quotations and Invoices to be send to clients

 Track and follow up on quotations and invoices

 Improve cash management

Lora Applicant Tracking System application helps consulting companies in their recruiting process. It helps them to manage the hiring process, client relationship and candidate relationship on a single platform.

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KEY FEATURES

 Create and manage client requirements

 Assign client requirements and manage recruiters

 Get client requirements status and updates

 Add and manage company contact and vendors contact information

 Add manage consultants details

 Get resumes from different sources, ex- job portals, social networking sites etc

 Add and manage new employee details

 Internal messaging system with rich editor

 Report generation

 Search consultants with specific recruitment criteria such as qualification,

 experience, domain etc.

 Stores thousands of resume

 Manages posting vacancies, handling applicants, conducting candidate

 Profiling and tracking progress

 E-Mail notifications

BENEFITS

 This helps hiring new candidates easier, speedier and more productive

 Reduces recruitment cost, improve time to hire

 This application reduces the total communication time spend on an individual candidate

 Provides a complete personalized report of the candidates

 It helps to find best candidates by sorting their given information and talent

 It helps reducing time on unwanted candidates resume

 This application is easily accessible through internet or intranet

 Fully scalable

 Fully customizable

Career Management System or Talent Management or Human Capitol Management, application helps you to monitor recruiting process, managing, assessing developing and maintaining your employees. This application provides an end-to-end process of the total Human Resource Management System.

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KEY FEATURES

 Add manage new resumes

 Add manage SMS templates

 Add manage SMS campaigns

 Send bulk SMS

 Add manage Email templates, categories and campaigns

 Send bulk E-Mails

 Add manage admin user with other details

BENEFITS

 Career Management application helps to easy the recruiting process/p>

 Helps to track all resumes and candidates

 Helps to notify updates to candidates through email or SMS

 No training delay time for new students, batches and projects

 Deliver trainings on time. Reduces delivery costs per course

 Delivers training with greater uniformity. Increases ROI

 Get more value from the training budget. Provide training to more people

 Gives employees more time to do their job. Reduce training-related discrepancies

Employee management makes it easy to check and track human resources department at the press of a button. It makes the system easy to monitor and manage employees from different location. This system helps in supervising employees work report and productivity. Our employee management system includes a time tracking system that saves both time and money. These all features help at the time of employee appraisals.

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KEY FEATURES

 Add manage employee

 Manage employees personal details, family details, Company details

 Add manage employee designations

 Check employee system backup facility and hardware details

 View and edit employee Insurance details

 Add view employee task status

 Add or check employee work report daily / monthly

 Monitor employee call register list

 Track employee related to projects / clients

 View, approve / decline employee leave request

 Give employee administrative permissions

 Monitor employee log details

 Add announcements / holidays / Birthdays / notes

 Communicate with internal messaging center

 View, edit employee payroll system

 Search employee with name, designation or place of work

 Suspend or inactivate an employee from the application

 User can edit and view employee details

 Use instant messaging system through email or SMS

 All employee details can be managed as Active and In-Active

BENEFITS

 Easy to use

 Fully customizable

 Fully scalable

 Tracks up to date work status

 Reduces TCO and increases ROI

 Ability to add employees, easily and flexibly

 Reduces HR daily work, increases productivity, employee satisfaction, and a significant cost savings

 Eliminate paper work. Go green

Task management helps to assign tasks and deadlines to employees and monitor their performance on completion of these tasks. All the tasks are assigned with a start and end date, employees update the task on completion. Administrator and employees with special administrative permissions can check the status of the task and prepare report when it is completed.

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KEY FEATURES

 Assign task to employee or multiple employees

 Track all pending tasks

 Track all completed tasks

 Monitor Employee task status

 Track employee task work report (daily / monthly)

 Prepare report on employees performance

 Assign task with project name, URL, nature of work, start date and end date

 An approver is assigned for each employee task

 Email notifications can be send for each assigned task

 All pending tasks can be viewed country wise or location wise

 All the completed task can be closed, send for billing or can be send back to task again

 All pending work can be searched by date

BENEFITS

 Organize and plan all the task in a project

 Assign task to employees, track employee performance

 Monitor missed deadlines

 Balance team work loads, increase team productivity

 Monitor team task progress

 Improve individual productivity

 Reduce time to complete a task

 Evaluate employee performance based on task completion report

 Monitor project completion

 Improve customer satisfaction

LoraConsultant Time management provides online time tracking for employees in enterprises. It helps to reduce the time and cost of back office processing at the same time increases the quality of work and client service.

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KEY FEATURES

 Employee project timesheet maintenance

 Daily task report project wise

 Nature of work description

 Work status and comments on work

 TBackup status

 Track daily work time

 Total working hours calculations

 Working hours calculation project wise

 Monthly calendar

 Edit timesheet record

 Employee, Approver and Administrator modules

 Monitors employees attendance and login time

BENEFITS

 Time management determines project completion time and scope

 Employees can keep a track of their timesheets in real time

 Increases individual employee productivity

 Employees can describe their work done on a specific time and improve their performance

 Access consultant time management from any where

 User friendly interface, fully customizable and scalable

 Calculates project time for client billing

It is an internal company homepage where employees and HR team can access all HR related information. Employees can apply leave and clarify or complain issues related to HR .

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KEY FEATURES

 Create new employee profile and enter company and personal information

 Track and manage employee attendance time sheet

 Apply leaves online

 Track, plan and approve employee leaves

 Create and update company Holiday Calendar

 Announce employee birthday’s and offer greetings

 Create, update, generate pay slips and sent to employee email ids

 Use the Tax Simulator to enter transactions and determine Tax Configurations of employees

 Update employees with Human Resource Policies & help them with their issue through HR Helpline

 Notify employees with all the latest happenings in your organization

 News & Events

 Share Photo Gallery (of latest happenings, news, events) with employees

 Introduce & discuss new ideas, share views & opinions through Blog Spot

 Shared Documents

 Create HR related FAQs for reference of employees

 Administration Module with Content Management System

BENEFITS

 Employee Intranet Portal helps in better employee communication and corporate culture

 Maximize employee efficiency

 Notify employees about news, events and latest happenings

 Employee intranet portal helps employees to clarify and complain issues related to HR.

Our training management system is a scalable, and fully customizable application. It is designed to fit any training institute with any course and programs. The following are the features and benefits of our training management system.

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KEY FEATURES

 Track students enquiry details for course enrollments in business development part of this application

 Categorize enquiries. Send Email and SMS’s to enquiries add email and SMS templates.

 Create and manage enquiry types for course enquiries and project enquiries

 Add new student and faculty’s details in the application. Add and track all call-registers

 Add task to trainee, faculty, add note, appointments and approve leaves online. Track online task reports for trainees

 Assign courses to trainees, project trainees, place trainees in batches

 Add, update website content and course details through content management system

 Add course batches, FAQ’s, all student testimonials and manage all the details

 Add-manage course details, online examinations, and projects information. Manage course trainee, project trainee and faculty members information as well

 Add business location information; take back ups of the database. Collect log details of admin, faculty and students.

 Add holidays, announcements and communicate with trainees and faculties with internal messaging center.

 Add and track details of course completed students, project students and suspended students

 Fully customizable for any business and sends automatic e-mail Notifications

 Manage online library for students and faculty members

 Create custom course certificates

 Custom user roles creation with special permissions to access this application

 Track all bookmarks in favorite’s folder.

 Track and monitor online examination, track students performance and assessment scores and send completion certificates to students

BENEFITS

 User friendly interface

 This application helps business development part to strengthen

 Provides instant access to the complete training module

 No training delay time for new students, batches and projects

 Deliver trainings on time. Reduces delivery costs per course

 Delivers training with greater uniformity. Increases ROI

 Get more value from the training budget. Provide training to more people

 Gives employees more time to do their job. Reduce training-related discrepancies

Office soft files backup system helps to regain every thing on the hard disk of the computer. All the backup data information is saved with a backup number. In each backup, multiple employee data can be stored. All these data can be stored for a long time.

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KEY FEATURES

 Add edit backup category for software files

 Add category abbreviations

 Add edit back up file name, category and other details

 Manage all back up data with backup number, date, enter on and other details

 User able to view and edit a back up data

 User able to search a back up data with back up file name, office locations, divisions and date

BENEFITS

 Easy to setup and automate

 User friendly interface

 Fully scalable

 Fully customizable

Hardware management system gives you a detailed information on all the computer hardware assets used. You can view and check configuration of each computer, server and laptop on your network. You can tag each asset and assign that to employees. You can also track which software is installed in each computer.

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KEY FEATURES

 Manage network inventory with hardware's used by all employees

 Add manage system details with CPU configuration

 View, copy and edit system configuration of computers assigned to employees

 Add manage hardware item categories

 Add manage hardware information with purchase date, warranty expiry date, shop name etc

BENEFITS

 Track hardware in employees system

 Identify theft and loss

 Eliminate spending on unused hardware's

 Track and report on all hardware purchases

 Manage hardware inventory

 Reduce maintenance cost

 Monitor repairs under warranty

 Stay compliant with license agreement

Library management system tracks all the operations performed in a library, including number of books, CD’s, DVD’s and subscribers. Our Library management system is suitable for both small and large libraries. It is easy and less time consuming. This application helps librarians to catalogue books, CD’s, DVD’s and maintain their records of issued, reissued and overdue books. It also maintains date of issue and return of a book.

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KEY FEATURES

 Tracks number of books and subscribers in a library2

 Add manage books categories3

 Manage and edit books4

 Search books by name 5

 Add book details with category, price and purchase date6

 Maintains book issue date, return date and overdue days 7

 Locates a book with in racks

 Maintains employee details who borrows the books

BENEFITS

 User friendly interface

 Subscribers can easily check availability of books, CD’s, DVD’s in a library

 Reporting of overdue books

 Cost effective

 Efficiency in speed and operation

 Elimination of duplication of Books, CD’s and DVD’s

 Security of Library

 High customer satisfaction level

 Better inventory preservation because of less handling by staff

 Time saving

 Easily locate books, CD’s and DVD’s on racks

Lora’s Insurance Management helps to save employee’s corporate insurance information in a secured way. This application is designed to track employees benefits which includes Health Insurance (individual & family), Life Insurance, Vehicle Insurance and Accidental Insurance.

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KEY FEATURES

 Enter Insurance companies name, policies and type of insurance services provided

 Manage insurance companies details and arrange them in order

 Register new employee under an insurance policy and save details

 Manage all employee’s insurance details like policy number, policy start date, renewal date, total amount covered, premium amount, insurance name and type

 Track claim status information and claim reimbursement information here

 Insurance information displayed on individual employee’s account.

BENEFITS

 Helps organization to track and record employees insurance details

 SUpdate employee with benefit details provided by their organization

 Gift health Insurance and life insurance policy to your employees and gain their confidence

 Helps employees as well as organization to cope difficult times in the best possible way

 Easy access to check claims status

 Fully scalable and flexible to modify

Our newsletter management keeps our customer up-to-date with products and services updates. This functionality can be used to update employees of an organization or update customers with new product launch information etc.

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KEY FEATURES

 Create an email category which can be used to categorize all business requirements. Categories are added to each email template

 Create, view, edit, copy or suspend an email template. These are used to send news letters with product promotion or campaigns information.

 This application helps to send newsletters to enquiries, leads, prospects, confirmed clients and pending enquiries.

 In each email template user can insert banners, website and ALT tags as per the marketing campaign.

 Lora News letter management helps to track all the undelivered emails as well. idual employee’s account.

BENEFITS

 Our News letter management helps in product publicity and company branding

 News letter management helps in building long lasting relationship with your customer

 This application helps to sell products, services and updates customers with latest happenings

 Send company and product updates to customers

 Tracks number of newsletters sent for each marketing campaign. Tracks the response from customers.

 Fully customizable and scalable

This feature in Lorahelps manage favorites, bookmarks and links online. Favorite management is designed to help you organize and manage your browsing favorites efficiently. This saves time in seeking the URL of a useful website.

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KEY FEATURES

 Create folder to save all bookmarks and links

 Add links to the selected folder

 Search a link

 Manage edit all folders and links

 Prevents adding same URL twice

BENEFITS

 Provides online help to user with their favorite links

 Each user can see only their links

 Convenient to use a list of favorites

 Work with your favorite links from any where any time

Reports management helps in preparing a data in a meaningful format. These reports can be presented to the end user in an easy to understand format.

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KEY FEATURES

 Client project reports

 Client project daily task report with nature of work

 Client project report with employee name, work status and time details

 Check employees work status with time sheet management

 Employee work report daily / weekly / monthly is tracked

 All reports can be exported to excel sheet

 Search projects status, employee work status through a search panel

BENEFITS

 Track project status

 Track daily works on a project

 Monitor employee performance on a project

 Calculate time for total work done on a project

 Send work report to client in an excel sheet

Assets management is a web based software application. It helps in creating and managing a data repository of all the assets in your enterprise. You can track and manage any kind of asset in this application. Assets used internally or externally can also be managed in this application. This application is scalable for unlimited assets type and can be customized on any business requirement.

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KEY FEATURES

 Add and maintain a complete inventory of assets across your enterprise with different locations

 Segregate assets as per their categories

 Maintains complete records of assets with vendors information

 Maintain inventory of assets with purchase information, license, expiration dates and manufacturer details

 Track history and ownership of assets, and any modifications done on them

 Stay informed about every change in your inventory with automatic email notifications

 Segregate asset information branch wise or location wise

 Generate asset reports branch wise or location wise

BENEFITS

 Improve returns on assets

 Helps asset budgeting and forecasting

 Helps in asset tracking and inventory management

 Decrease costs and risk

 Improve asset-related decision making

 Lower’s TCO

 Gain control on asset inventory

 Helps loss detection

 Timely inventory updation and status helps risk reduction

Manage thousands of resumes and provide HR departments and recruitment organizations with a strong, scalable and high-performance automation platform, which helps them to get faster joining candidates. This application also helps in instant reporting, and constancy in their recruitment processes. Recruiter module has been designed to generate, manage and look after the Applicant Resume details, search and mail process of Placement organizations (agencies). This software is capable of storing, updating, searching right applicant for client's requirements. The Business Development Manager (BDM) module monitors all the resumes from all the job types.

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KEY FEATURES

 This application has 3 modules Recruiter, BDM and Master admin.

 Recruiter can add thousands of resumes in this application

 Recruiter can manage and search resume with specific job type

 Recruiter can add job type based on client's requirements

 BDM can access and monitor all the activities of recruiters

 Separate login details are given to each recruiter and BDM

 Admin sets privileges to all the users of this application.

BENEFITS

 Resume Management is fully customizable and designed to be adaptable at a reasonable cost.

 As recruiters directly enter applicant’s information through the web form; chance of making errors is reduced.

 As all the resumes are stored along with remarks, the candidate’s profile & remarks never gets lost.

 This application can be modified to match client’s exact needs, and can be tailored for any business.

 Information can be shared among employees anywhere around the world, yet all your business information is secure here. You can also decide and give permissions, who can access what information.